Retirement Program Specialist Extra-Help

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Job Description
Retirement Program Specialist - Extra Help
This recruitment is open to the public and will close on Monday, February 28, 2022, at 4:59 PM. Interested applicants should apply immediately.
This is a Temporary/Extra Help position (this is NOT a permanent position). We anticipate that there will be a need for this Temporary/Extra Help position through the end of this year.
The Orange County Employees Retirement System (OCERS) is now accepting on-line applications. Interested applicants are encouraged to apply immediately.
WHO ARE WE
Established in 1945, the Orange County Employees Retirement System (OCERS) provides retirement, death, disability, and cost-of-living benefits to retirees of the County of Orange and certain County districts. Serving approximately 48,000 members, OCERS is governed by a ten-member Board of Retirement that is responsible for managing a $23 billion dollar fund. For more information about OCERS, please click here
Mission
OCERS' mission is to provide secure retirement and disability benefits with the highest standards of excellence.
Vision
OCERS' vision is to be a trusted partner providing premier pension administration, distinguished by consistent, quality member experiences and prudent financial stewardship.
Values
Open and Transparent
Commitment to Superior Service
Engaged and Dedicated Workforce
Reliable and Accurate
Secure and Sustainable
GENERAL DUTIES:
Under general supervision, the Retirement Program Specialist - Extra Help performs technical work in connection with the Orange County Employees Retirement System (OCERS) , interpreting statutes, regulations, and policies for retirement members and beneficiaries. The incumbent will counsel and calculate benefits for members or beneficiaries on benefit options, service retirement, disability, and death benefits, deferral of benefits, withdrawal, and reciprocal provisions. Additionally, the incumbent will utilize OCERS' pension and imaging software to access data pertaining to retired and active member accounts as well as identify problems and errors, gather and analyze data and reports containing confidential information and perform other related work as assigned. The incumbent will interact with County departments, governmental and special district representatives on issues involving member eligibility, retirement, and reciprocity. The incumbent will also demonstrate strict confidentiality, professionalism, integrity, and compliance with applicable laws and regulations. The Retirement Program Specialist - Extra Help will be expected to perform with a high degree of independence and possess knowledge of the County's legal policies and procedures.
THE IDEAL CANDIDATE:
The ideal candidate will possess intermediate to advanced computer skills in Word, Excel, Outlook, and Access and be able to establish and maintain cooperative working relationships with peers, supervisors, managers, government officials, and the public. The ideal candidate must think logically, organize thoughts, and work priorities to accomplish work in an efficient and timely manner, and be able to work independently. Excellent verbal and written communication skills are required. The candidate must also be highly organized, detail-oriented, and able to handle multiple and competing tasks and deadlines.
The candidate must exhibit demonstrated experience in all the key competencies noted below:
Customer Service:
Interact in a professional and courteous manner with a variety of individuals at all organizational levels
Anticipate and meet customer needs
Establish productive relationships with internal and external customers
Technical Skills:
Perform complex calculations using MS Office Suite
Detailed oriented with a high level of accuracy
Ability to work independently
Communication Skills:
Ability to keep self and others informed while demonstrating courtesy and respect at all times
Clearly communicate policies, regulations, and guidelines
Ability to present complex and technical information to diverse groups of individuals
Analytical Skills:
Ability to interpret policies, regulations, and guidelines
Ability to exercise discretion and maintain confidentiality
Ability to exercise critical thinking skills when auditing member payroll and benefit records
MINIMUM QUALIFICATIONS:
Four years of experience, which demonstrates the application of the knowledge of retirement, benefit, insurance or personnel practices and procedures and the ability to understand, interpret and apply laws, statutes, rules, and regulations pertaining to the retirement benefits system.
Of the four years' experience required, two years must be at a technical level in a retirement, insurance, or government benefit program or in a personnel system that involves retirement benefit experience.
College-level education or training directly related to such work may be substituted for up to one year of the required experience at the rate of three-semester units equaling one month experience and one hour of training equaling one hour of experience.
College-level education beyond the bachelor's degree, which is directly related to the position may be substituted for up to an additional year of required experience at the rate of three- semester units equaling one month of experience.
Certification as an Employee Benefits Specialist (CEBS) may be substituted for up to an additional year of the required experience.
Please click here
to view the minimum qualifications
and education substitution criteria.
PHYSICAL AND ENVIRONMENTAL CONDITIONS:
Physical and Mental Requirements:
Ability to speak, hear and communicate clearly and understandably in English in person, in front of a group, and over the telephone
Manual dexterity sufficient to use hands, arms, and shoulders repetitively to operate a telephone, keyboard, write, file, staple and use a calculator
Mental stamina to interact professionally with peers, members, and Participating Employers
Vision sufficient to read fine print and a computer monitor
Independent body mobility, agility, and stamina to stand, walk, stoop, bend and twist to operate standard office environment
Ability to sit for prolonged periods of time
Body strength sufficient to lift up to 10 pounds and carry files
Environmental Conditions:
The ability to interact with a wide range of individuals, including supervisors, managers, and Participating Employers in a variety of situations. Will be required to facilitate informational seminars and work in an office environment with changing deadlines and competing priorities.
SELECTION PROCEDURE
OCERS' Human Resources Department screens all applications and supplemental information forms to identify qualified candidates. Applications submitted without a completed supplemental information form will be disqualified from further consideration.
After screening, candidates who meet the minimum qualifications will be referred to the next step in the recruitment process and notified of all further procedures applicable to their application status.
RECRUITMENT PROCESS:
Application Rating (AAP) |
(Refer/Non-Refer)
Application materials will be rated by a panel of job knowledge experts for those qualifications most needed to perform the duties of the job. The more qualified candidates will be referred to the next step. All notifications regarding this recruitment will be sent via e-mail.
Qualifications Appraisal Panel (QAP) |
(Weighted 100%)
Candidates will be interviewed and rated by a panel of job knowledge experts. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidate's qualifications for the job. Candidate's responses to the structured questions should be thorough, detailed, and complete. Only the most successful candidates will be placed on the eligible list.
Based on OCERS' needs and the number of applications received, the selection procedures listed above may be modified and all affected candidates will be notified.
HOW TO APPLY
Only on-line applications with the completed supplemental questionnaire
will be accepted
E-mail is the primary form of notification during the recruitment process. Please ensure your correct e-mail address is on your application and only use one e-mail account. Your application should highlight all of the areas in which you have developed expertise, matching your professional experience with the specific qualifications and competencies listed above.
All required information submitted will be evaluated in order to identify the most qualified candidates. Application and supplemental information must be current, clear, succinct, and related to the requirements in this job announcement. You may only apply once. Duplicate and incomplete applications will be disqualified.
You are required to provide a full and complete response to each supplemental question. The information you provide may be used as a rating device, so please be detailed in your response. Failure to do so may result in a lower rating or disqualification. Remember, this is a competitive recruitment and only the most qualified will be referred to the next step in the process.
Clarity of expression, grammar, spelling, and your ability to follow instructions may also be considered in the evaluation process.
NOTE: Responses of See Resume or copy and paste of work experience are not a qualifying response and will not be evaluated or rated. Resumes will not be accepted in lieu of the application and any supplemental questions. If you have no experience, write no experience for the appropriate question.
You may apply on-line at the OCERS website: ****For specific information pertaining to this recruitment, please **** or email ****
. Do not submit resumes to this email address as they will not be considered in lieu of the required application process.
For detailed information on how to apply, click
here
ADDITIONAL INFORMATION
The COVID-19 pandemic continues to evolve and laws, regulations, and policies regarding COVID-19 are subject to change. OCERS is required to comply with any State or County Public Health Orders which may apply as follows:
Workers who provide services in certain Medical or High-Risk Settings, may be required to provide proof of full vaccination from COVID-19 or to wear a mask and undergo weekly COVID-19 testing.
Workers who provide services in certain Health Care Facilities or correctional facility or detention center where health care is provided, may be required to provide proof of vaccination. (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason; however, if exempted workers will be required to mask and undergo weekly COVID-19 testing.)
The position for which you are applying may be required to adhere to any applicable State or County Order. You will receive notification of any requirement as it applies to a position.
EMAIL NOTIFICATION:
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with governmentjobs.com and ocers.org If your email address should change, please update your profile at ****FREQUENTLY ASKED QUESTIONS:
Click here
for additional Frequently Asked Questions.
EEO INFORMATION
OCERS, is an equal employment opportunity employer, and encourages applicants from diverse backgrounds to apply.
Closing Date/Time: 2/28/2022 4:59 PM Pacific
Job Address
California
United States
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About Orange County, CA
Orange County's 3 million residents enjoy a nearly perfect climate in which parks and beaches provide abundant opportunities for outdoor activities.
Orange County is the home of exciting professional sports, a wide range of tourist attractions and quality venues for visual and performing arts. Orange County boasts a thriving business economy and a well educated work force.
The County of Orange is a regional service provider and planning agency whose core businesses include public safety, public health, environmental protection, regional planning, public assistance, social services and aviation.
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