Ground Transportation Agent - Denver International Airport

Profile

Job Description
About Our Job
Employment Requirement: City employees must be fully vaccinated against COVID-19. All persons offered a position will be required to provide valid proof of vaccination prior to starting employment. Refer to the COVID-19 Employee Vaccination Mandate Candidate Q&A
for additional information.
Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $33 billion for the region annually and employing nearly 30,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.
Denver International Airport (DEN) is hiring a strong customer service and compliance oriented individual to join our Transportation Team as a Landside Service Agent II.
Our group of Landside Service Agent II's are effectively the public face of the Transportation team. They work inside the main terminal at times assisting customers, patrol outside the main terminal including on the curb, and in the commercial vehicle holding lot. The scenery changes regularly as they rotate positions during their workday. We provide appropriate DEN gear to our Landside Service Agents as they primarily work outdoors in all weather conditions. Landside Service Agents provide information to the traveling public and work directly with various commercial ground transportation operators. Additionally, they monitor contract compliance for designated service providers. As a team, we work to address compliance issues, and issue citations when necessary. Landside Service Agents help to ensure the safe and efficient flow of the traveling public and access for authorized airport ground transportation operators.
Additionally, as a Landside Service Agent you can expect to:
Monitor contract compliance of commercial ground transportation operators ensuring contractual terms of service are fulfilled
Patrol airport areas and passenger arrival and departure areas
Assist passengers in securing ground transportation services
Inspect condition of facilities and construction areas
Ensure the safe and efficient movement of passengers and other airport users
Respond to traffic problems, accidents, security incidents and emergencies within the airport and the ground transportation areas
Inform, educate and enforce airport rules and regulations
About You
Our Ideal Candidate will have:
Knowledge of the ground transportation and parking industry.
At least one year of experience in a regulated environment or Aviation setting.
Basic computer, writing and documentation skills.
Exceptional customer service and flexibility.
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
Experience: Three years experience performing contract monitoring, inspection, or customer service work requiring the effective interpretation and explanation of rules, codes, regulations, and procedures.
Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.
Licensure/Certification: Requires a valid Driver's License at the time of application. This classification is required to obtain a Special Police Officer certification from the Manager of Safety's Office. This certification is required in accordance with the City Charter and the Denver Revised Municipal Code. Failure to obtain the certification will result in withdrawal of the offer of the position or end probation status. Licenses and certifications must be kept current as a condition of employment.
FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.
Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts.
About Everything Else
Job Profile
CN1942 Landside Service Agent II
To view the full job profile including position specifications, physical demands, and probationary period, click here
Position Type
Unlimited
Position Salary Range
$20.47 - $30.71
Starting Pay
Based on Experience
Agency
Denver International Airport
Assessment Requirement
Customer Service Agent: Compliance
The **MEMBERS ONLY**SIGN UP NOW***. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
For information about right to work, click here
for English or here
for Spanish.
Job Address
Denver
Colorado
United States
View Map
About **MEMBERS ONLY**SIGN UP NOW***.
The secret is out: Denver is the nation's top place to live, work, and play. Being the best place to live isn't easy; maintaining such a reputation means we need the best people working for the residents of Denver. People who want to make a difference; people who want to give back; people who want to be at the heart of this city and have a hand in creating our future.
When you join us, you will employ your unique skills to do important and meaningful work critical to the success of both your organization and the city as a whole.
Be a part of the city that you love. #WhereDenverWorks
Employer Profile

Company info

Sign Up Now - GovernmentCrossing.com