Community Services Facility Aide

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Job Description
General Statement of Duties
Coordinates and assists with customer service support for the operations of an assigned Community Services facility.
Distinguishing Features of the Class
The principal function of an employee in this class is to serve as the Community Services Department's representative at Community Services facilities to ensure compliance with all program guidelines and safety requirements. The work is performed under the supervision of the Community Services Director but some leeway is granted for the exercise of independent judgement and initiative. An employee in this class performs the duties of other employees in the Community Services Department as required or as assigned by supervisory personnel. The principal duties of this class are performed in community center settings, including recreation, fitness center, and programs. Work is performed indoors and occasionally outdoors in hot, cold or inclement weather.
Examples of Essential Work (Illustrative Only)
Provides oversight at a Community Services facility, including monitoring activity participants, enforcing organizational guidelines and ensuring all appropriate safety standards;
Assists with a special events, programs, or other related Community Services activity to promote a professional presentation of such activities;
Assists in facilitating a Community Services facility openings, closings, and access;
Promotes an environment of participation in which all interested citizens may participate in a scheduled activity;
Adheres to assigned work schedule and ensures all behaviors comply with the City's policies.
Provides quality customer service to the public, tenants, and City staff by functioning as a knowledge base for questions and concerns;
Documents any accident or incident or failure to adhere to set polices and informs Community Services administrative staff as necessary;
Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions;
Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems;
Monitors Community Services facilities maintenance and notifies supervisor of needed facility and outside repairs;
Attends meetings and training sessions to remain current on the principles, practices and new developments in assigned work areas as requested;
The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with other department and City employees, members of community organizations and the public;
Responds to citizens' questions and comments in a courteous and timely manner;
Performs customer service and administrative duties, including answering phone, greeting the public and participants, filling out appropriate forms, and scheduling use of facilities;
Prepares and maintains a variety of records and reports concerning participants, programs, and/or facilities.
Performs various maintenance and custodial duties;
Performs other related duties as assigned.
Required Knowledge, Skills and Abilities
Knowledge of department and Community Services facilities rules and regulations;
Knowledge of safety principles and procedures involved in recreational activities;
Knowledge of Community Services facilities programs and activities;
Skill in the use of modern office equipment;
Skill in performing basic mathematical calculations such as addition, subtraction, multiplication, division, and percentages;
Skill in organizing and planning;
Skill in decision making and problem solving;
Skill in interpersonal relations and in dealing with the public;
Skill in oral and written communication;
Ability to work cooperatively with others.
Acceptable Experience and Training
Some experience in a community center operations and activities; or
Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.
Required Special Qualifications
None
Essential Physical Abilities
Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively;
Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to perform reporting and recording requirements;
Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to participate in recreational activities and supervise assigned programs;
Ability to intermittently sit, stand, walk, or stoop;
Ability to occasionally lift light objects weighing less than 24 pounds.
This class specification is not an employment agreement or contract. Management has the exclusive right to alter this class specification at any time without notice.
Job Address
Auburn
Alabama
United States
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About City of Auburn
Auburn, Alabama is committed to being an attractive, environmentally conscious community that is progressive, responsive and hospitable.
This community desires for all citizens:
safe and attractive neighborhoods with adequate housing
quality educational opportunities
diverse cultural and recreational opportunities
vibrant economic opportunities
active involvement of all citizens
Public Service is the mission and calling of the employees of the City of Auburn. As representatives of the City, we work more closely with our customers than in any other level of government. With that close interaction comes expectations that are inherently different than those associated with federal government, state government or private business. What we do and how we do it are critical to the well-being of the Auburn community, which includes family members, friends, neighbors, educators, physicians, clergy and Auburn citizens from every walk of life. The public's trust is essential to Auburn’s continued success, and our daily actions impact that trust.
We strive, therefore, to serve the public with the highest standards of excellence and accountability. We seek daily to earn and maintain the trust of the Auburn community and never to take it for granted. We recognize that the calling of public service is honorable and important, and so it is proudly that we serve those who call Auburn home. With dedication to public service we affirm the following Core Values:
Respect.
 We show respect in all our interactions.

Respect for People – We treat all individuals with respect, courtesy and genuine concern. We also respect the work of our co-workers and strive to show sincere appreciation for what they do.
Diversity – We embrace the broad diversity of City employees and the Auburn residents they serve. We value the new perspectives and ideas this diversity brings.
Ownership of Property – We respect property, both public and personal.
Integrity.
 Unquestionable integrity must be at the heart of our efforts to provide citizens with the best public services possible.

Honesty – We believe in transparent, open government, recognizing that nothing short of honesty and moral integrity will build community trust, the spirit of teamwork and a well-functioning work environment. We value truthfulness in our work endeavors and in relationships with others.
Accountability – We take responsibility for errors and adhere to the highest standards of ethics, conduct and the law.
No Conflict of Interest – Every judgment we make as employees must be free of even the appearance of conflicts. Our goal is to strictly observe an invisible wall separating city government operations from personal or political interests, avoiding any possibility that one will inappropriately influence the other.
Conscientious Action – What we do and say impacts the image of the City of Auburn and its employees. Therefore, our personal conduct, as it reflects on the City of Auburn, must be beyond reproach.
Fairness.
 We provide services and administer municipal ordinances equally, fairly and without regard for personal beliefs or opinions.

Favoritism – We do not favor or discriminate against any business, citizen or group of citizens – for any reason.
Objectivity – We make decisions and recommendations based on accurate information, gathered honestly, presented objectively and with the best interests of the City as our overriding goal.
Reliability.
 The services we provide must be dependable and consistent in both day-to-day operations and in times of special need or emergency.
Professional Excellence.
 We consistently strive to reach our full potential as an organization and as individuals by knowing our jobs and our City, so that we can excel in providing competent, dependable and efficient service. We understand that doing the right things is not good enough. We must do the right things in the right way.

Exceed expectations – We focus on our assigned tasks, perform our jobs to the best of our abilities, and seek to complete our work in a manner that exceeds expectations.
Innovation – We value feedback about our work and seek to improve as a result. Never bound by habit or tradition, we strive to stay vigilant in the search for new and innovative ways to better perform public services.
Communication – We value professional, useful, informative, and honest communication among ourselves and with our community. We understand that active listening is a critical part of our communication process.
Continual learning – We seek to upgrade our professional competence by staying up to date on emerging issues, new technology, and job-related knowledge.
Teamwork – We work together and acknowledge that working cooperatively contributes to healthy work relationships, a more effective organization, and the greater good of the Auburn citizens.
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