Chief Digital Officer - Technology Services

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Job Description
About Our Job
Employment Requirement: City employees must be fully vaccinated against COVID-19. All persons offered a position will be required to provide valid proof of vaccination prior to starting employment. Refer to the COVID-19 Employee Vaccination Mandate Candidate Q&A
for additional information.
This posting will accept applications until February 25th. Please apply as soon as possible
About Technology Services
The Technology Services Department (TS) of the **MEMBERS ONLY**SIGN UP NOW***. is using state-of-the-art technologies and methodologies to deliver and improve the systems, applications and operations that we deliver to our customers. Technology Services supports the people, agencies and ideas that make the **MEMBERS ONLY**SIGN UP NOW***. world class city. The City offers a unique opportunity to work with a diverse business and technology environment on a large scale as we employ over 13,000 people, of which 9,000 are daily technology consumers in support of a diverse population in excess of 700,000 citizens.
Diversity in the City
The **MEMBERS ONLY**SIGN UP NOW***. is committed to cultivating a culture of equity, diversity, and inclusion. This commitment is woven into our values and belief that we are strongest when we embrace and celebrate our differences. We aim to have employees who are as diverse as our residents, with different perspectives and unique ways of thinking. If you share these values and our enthusiasm for equity, we encourage you to apply to join our team.
As our Chief Digital Officer (CDO), you will oversee all citywide digital operations including digital marketing platforms, resident customer service, the citywide marketing team, and the city's resident experience roadmap. The City & County of Denver's CDO leads Denver Digital Services and the 311 Contact Center, a cross-functional team that goes beyond traditional digital tactics and connects the city's resident-centric customer experience efforts with enterprise digital technologies, video production, and public, educational, and government media operations.
Specifically, in this Chief Digital Officer, you can expect to:
Lead the development and execution of citywide digital strategy, ensuring optimization across all digital marketing channels including web, SEO, social media, outbound email and SMS marketing, inbound customer calls and chat, video content, and government television programming
Continue to build Denver's brand through digital experiences that are trusted, accessible, equitable, and transparent, positioning the city as a government working for its people
As a member of the CIO's executive leadership team, help influence and drive Technology Services' strategies and foundations
Serve as a thought leader and executive sponsor of initiatives that drive integrations and expansions of technologies that enhance the city's digital marketing and resident experience profile
Provide strategic direction, budget, and personnel oversight for multiple divisions, including Denver Digital Services and the 311 Contact Center. Direct reports include division directors and managers
Build a highly efficient and capable team of digital and customer service professionals to manage and execute multi-media digital strategies and campaigns that support and promote City & County of Denver services, programs, and initiatives
Create and maintain a solid network of strategic partnerships with city leadership, agencies, elected offices, and external stakeholders to guide a unified approach to the City & County of Denver brand narrative and digital marketing practices
Oversee scope-of-work and compensation negotiations for outside contractors providing digital advertising and promotional support
Lead research and development into new digital tactics, strategies, and platforms while improving current systems and practices
Establish key customer experience metrics and manage goals while leading the improvement of the city's customer conversion pipeline
In a crisis, lead the strategies and tactics to deliver critical information, retain and build public trust, and combat misinformation, including managing the Joint Information Center during activations of the city's Emergency Operations Center
About You
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
Education requirement: Bachelor's Degree in Computer Science, Mathematics, Business, or a related field.
Experience Requirement: Five (5) years of experience managing large information technology teams or complex projects at the type and level of IT Director.
One (1) year of management experience must include budget and fiscal oversight responsibility, evaluation of business processes, and policy and decision-making experience with planning and organizing multiple programs, projects, operations or functions.
Education/Experience Equivalency: Two (2) years of the appropriate type and level of experience may be substituted for each required year of post-high school education.
Additional appropriate education may be substituted for the minimum experience requirements.
License/Certifications: Requires a valid Driver's License at the time of application.
About Everything Else
Job Profile
CI3033 IT Director Senior
To view the full job profile including position specifications, physical demands, and probationary period, click here
Position Type
Unlimited
Position Salary Range
$132,410.00 - $225,097.00
Starting Pay
Based on education and experience
Agency
Technology Services
The **MEMBERS ONLY**SIGN UP NOW***. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
For information about right to work, click here
for English or here
for Spanish.
Job Address
Denver
Colorado
United States
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About **MEMBERS ONLY**SIGN UP NOW***.
The secret is out: Denver is the nation's top place to live, work, and play. Being the best place to live isn't easy; maintaining such a reputation means we need the best people working for the residents of Denver. People who want to make a difference; people who want to give back; people who want to be at the heart of this city and have a hand in creating our future.
When you join us, you will employ your unique skills to do important and meaningful work critical to the success of both your organization and the city as a whole.
Be a part of the city that you love. #WhereDenverWorks
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