Contact Representative Bilingual Spanish Cer Specialist Month Roster

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Click on Learn more about this agency button below to view Eligibilities being considered and other IMPORTANT information.



WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at ****Overview
Accepting applications
Open & closing dates Opening and closing dates 03/16/2022 to 03/29/2022
Salary $54,727 - $77,728 per year
Pay scale & grade GS 9
Locations 15 vacancies in the following locations:
Fresno, CA
Fresno, CA 2 vacancies
Jacksonville, FL
Jacksonville, FL 1 vacancy
Philadelphia, PA
Philadelphia, PA 1 vacancy
Guaynabo, PR
Guaynabo, PR 11 vacancies
Telework eligible Yes—as determined by the agency policy.
Travel Required Not required
Relocation expenses reimbursed No
Appointment type Permanent
Work schedule Full-time
Service Competitive
Promotion potential
9
Job family (Series) 0962 Contact Representative
Supervisory status No
Security clearance Not Required
Drug test No
Position sensitivity and risk Non-sensitive (NS)/Low Risk
Trust determination process Suitability/Fitness
Announcement number 22-11405753P-WIB-0962-09
Control number 643136500
This job is open to
Internal to an agency
Current federal employees of this agency.
Clarification from the agency Open to IRS Career/Career-Conditional, Treasury/IRS CTAP, & IRS RPP employees
Duties WHAT IS THE WAGE AND INVESTMENT (W&I)DIVISION?

A description of the business units can be found at: ****Vacancies will be filled in the following specialty areas:

Wage and Investment Service Centers Atlanta Accounts Management

Wage and Investment Service Centers Brookhaven Accounts Management

Wage and Investment Service Centers Fresno Accounts Management

Wage and Investment Service Centers Philadelphia Accounts Management



The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
Completes evaluative reviews on toll-free telephone calls, utilizing the Contact Recording System, and/or reviews closed paper cases using the electronic Correspondence Imaging System (CIS), evaluating the effectiveness of the call/case, identifying if all customer issues were resolved and actions taken were complete and correct.
Evaluates current procedures and policy, proposing appropriate action which may include changes to the Probe and Response Guide, Interactive Tax Law Assistant (ITLA) and Internal Revenue Manual (IRM) revisions.
Analyzes and evaluates information involving the research of records and the nature of each inquiry including the way it was presented in order to determine if all aspects of the case were completed accurately.
Measures the accuracy of service provided to AM customers. Uses quality monitoring techniques: contact recording, CIS, and diagnostic reports to assess and identify trends affecting quality. Results may indicate training needs, procedural problems or areas needing emphasis.
Maintains current knowledge of procedures, policies and directives, answers questions, and provides both classroom and On Job Training (OJT) instruction to employees.
Requirements Conditions of Employment
STANDARD POSITION DESCRIPTIONS (SPD):

PD98507

Visit the IRS SPD Library
to access the position descriptions.
If you are in a telework eligible position, you may be directed to temporarily telework on a full-time basis due to COVID 19. Employees must be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. Once normal operations resume, employees may be directed back to the office to perform the duties of their position. Telework eligibility does not guarantee telework; employees must meet and sustain IRS telework eligibility requirements and supervisor's approval to participate in the IRS Telework Program. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management
Qualifications
Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service.
One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.



You must meet the following requirements by the closing date of this announcement:



SPECIALIZED EXPERIENCE: GS-08 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-08 grade level in the Federal service. Specialized experience for this position includes: Experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Experience applying methods, precedents, and guidelines related to Accounts Management programs; Communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working and/or dealing with individuals including, third party representatives, where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account; Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items; Experience using on-line systems, investigative techniques and procedures to research materials to make determinations. Experience in written communication in order to prepare and present reports, draft proposals, conduct presentations, coordinate work processes and provide constructive feedback; Experience utilizing inventory management procedures to control casework and conduct research.
AND



MEET TIME IN GRADE (TIG) REQUIREMENT: For positions above the GS-05, applicants must meet applicable time-in-­grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for.



AND



TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment
. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to All US Citizens.





You must meet the following special requirements:



BILINGUAL POSITIONS ONLY: This is a bilingual position. Applicants will be required to demonstrate proficiency in Spanish. You must be able to speak, read and write the selected language in order to be considered Proficient in that language. If you indicate language proficiency, you may be tested at some point in the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate proficiency, you will not be qualified for these positions.



For more information on qualifications please refer to OPM's Qualifications Standards
Education For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time, but you must provide an SF-50 documenting you held this job series. An official transcript will be required if you are selected.
Note: If substituting Superior Academic Achievement (SAA) for experience at the GS-7 level, please note that grade-point averages are rounded to one decimal place. For example, 2.95 will round to 3.0 and 2.94 will round to 2.9. The Qualifications requirements above will reflect if SAA is accepted for this position and the online questionnaire will offer the option to select SAA as a qualifying response.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page
.



FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here
for Foreign Education Credentialing instructions.
Additional information
We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages
This is a bargaining unit position.
Tour of Duty: Mon- Friday: Day Shift; Swing Shift
TODs listed below



Atlanta Directorate Jacksonville - 7:30am - 4:00pm
Brookhaven Directorate Puerto Rico (Guaynabo) - 7:30am - 4:00pm / 7:00am-3:30pm / 8:00am-4:30pm / 9:00am-5:30pm
Fresno Directorate Fresno - 6:00am-2:30pm / 4:00pm-12:30pm
Philadelphia Directorate Philadelphia - : 8:00am -4:30pm / 4:30pm - 1:00am
Please consider each location carefully when applying. If you are selected for a position at one of your location selections, that location will become your official post of duty.



This announcement will establish an inventory of applicants. The inventory will be used to fill approximately 15 vacancies throughout the next 6 months. Contingent upon funding and space requirements, one or more vacancies may be filled at the locations listed in this announcement as they become available. Applicants need to apply and/or update their applications by 11:59 pm ET on the closing date of the announcement, 03/29/2022, to be considered.
Benefits
Review our benefits
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a not qualified determination.



Rating: Your application will be evaluated on the Critical Job Elements (CJE) of the position to be filled, in accordance with Article 13 of the IRS/NTEU National Agreement. Your application will also be rated and ranked among others, based on your responses to the online questions/assessment. Your experience, education, training, prior performance, and awards, relevant to the position being filled, will be considered throughout the hiring process. IRS employees may obtain most recent awards listing at ****.



Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.



If you are a displaced or surplus Federal employee eligible for Career Transition Assistance Plan (CTAP)
, you must receive a score of 80 or better to be rated as well qualified to receive special selection priority.
Benefits
Review our benefits
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.
Resume - Your resume MUST contain dates of employment (i.e., month/year to month/year or to present). To ensure you receive full credit for relevant experience, include the hours worked per week. If including Federal service experience, provide pay plan, series and grade, i.e. GS-0301-09. Your resume must NOT include photographs, inappropriate content, or personal information such as age, gender, religion, social security number. If your resume does not contain the required information specified, or contains prohibited information as listed above, your application will be determined incomplete, and you will not receive consideration for this position. ( Cover letters
are optional.) Please view Resume Tips.
Online Application - Questionnaire responses
Proof of Enrollment or Education (if applicable) (if applicable) - For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, see Education Section above.
Performance Appraisal/Awards - Submit a copy of your most recent completed performance appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
Registration/License (if applicable) - active, current registration/license
IRS Reassignment Preference Program (RPP)(if applicable) - You MUST meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.
Career Transition Assistance Plan (CTAP)(if applicable) - You MUST submit the required documentation as outlined at: Career Transition Assistance Plan (CTAP).
If you are an IRS CTAP eligible, you can apply for jobs within and outside the commuting area. If you are a Treasury CTAP eligible can apply for jobs within the commuting area.
Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).
How to Apply
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 03/29/2022 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 03/29/2022.



To preview the Application Questionnaire, please click the following link: ****To begin the application process, click the Apply Online button.
You will be re-directed to USASTAFFING to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need was not imported from USAJOBS, you may upload it directly into this application. To protect your privacy, we suggest you first remove your SSN).
To complete, you must click the Submit Application button prior to 11:59 PM (ET) on 03/29/2022.
To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account ( ****). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.



To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: ****. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: ****Agency contact information (ERC) Employee Resource Center (ERC) Employee Resource Center
****
Website ****News/DispItemForm.aspx?ID=624
Address
WI - Wage and Investment
1111 Constitution Ave NW
Washington, DC 20224
US
Learn more about this agency
Next steps Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at ****. We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis; please contact us if you require this for any part of the application and hiring process.



Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. You may check the status of your application for this position at any time by logging onto the USAJOBS My Account tab and clicking on Application Status. For a more detailed update of your application status, you may click on more information. Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.



As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
Fair and Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity (EEO) Policy
Reasonable accommodation policy
Financial suitability
Selective Service
New employee probationary period
Signature and false statements
Privacy Act
Social security number request
Required Documents
The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.
Resume - Your resume MUST contain dates of employment (i.e., month/year to month/year or to present). To ensure you receive full credit for relevant experience, include the hours worked per week. If including Federal service experience, provide pay plan, series and grade, i.e. GS-0301-09. Your resume must NOT include photographs, inappropriate content, or personal information such as age, gender, religion, social security number. If your resume does not contain the required information specified, or contains prohibited information as listed above, your application will be determined incomplete, and you will not receive consideration for this position. ( Cover letters
are optional.) Please view Resume Tips.
Online Application - Questionnaire responses
Proof of Enrollment or Education (if applicable) (if applicable) - For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, see Education Section above.
Performance Appraisal/Awards - Submit a copy of your most recent completed performance appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
Registration/License (if applicable) - active, current registration/license
IRS Reassignment Preference Program (RPP)(if applicable) - You MUST meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.
Career Transition Assistance Plan (CTAP)(if applicable) - You MUST submit the required documentation as outlined at: Career Transition Assistance Plan (CTAP).
If you are an IRS CTAP eligible, you can apply for jobs within and outside the commuting area. If you are a Treasury CTAP eligible can apply for jobs within the commuting area.
Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).
How to Apply The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 03/29/2022 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 03/29/2022.



To preview the Application Questionnaire, please click the following link: ****To begin the application process, click the Apply Online button.
You will be re-directed to USASTAFFING to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need was not imported from USAJOBS, you may upload it directly into this application. To protect your privacy, we suggest you first remove your SSN).
To complete, you must click the Submit Application button prior to 11:59 PM (ET) on 03/29/2022.
To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account ( ****). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.



To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: ****. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: ****Agency contact information (ERC) Employee Resource Center (ERC) Employee Resource Center
****
Website ****News/DispItemForm.aspx?ID=624
Address
WI - Wage and Investment
1111 Constitution Ave NW
Washington, DC 20224
US
Learn more about this agency
Next steps Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at ****. We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis; please contact us if you require this for any part of the application and hiring process.



Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. You may check the status of your application for this position at any time by logging onto the USAJOBS My Account tab and clicking on Application Status. For a more detailed update of your application status, you may click on more information. Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.



As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
Fair & Transparent The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity (EEO) Policy
Reasonable accommodation policy
Financial suitability
Selective Service
New employee probationary period
Signature and false statements
Privacy Act
Social security number request
Overview
Accepting applications
Open & closing dates Opening and closing dates 03/16/2022 to 03/29/2022
Salary $54,727 - $77,728 per year
Pay scale & grade GS 9
Locations 15 vacancies in the following locations:
Fresno, CA
Fresno, CA 2 vacancies
Jacksonville, FL
Jacksonville, FL 1 vacancy
Philadelphia, PA
Philadelphia, PA 1 vacancy
Guaynabo, PR
Guaynabo, PR 11 vacancies
Telework eligible Yes—as determined by the agency policy.
Travel Required Not required
Relocation expenses reimbursed No
Appointment type Permanent
Work schedule Full-time
Service Competitive
Promotion potential
9
Job family (Series) 0962 Contact Representative
Supervisory status No
Security clearance Not Required
Drug test No
Position sensitivity and risk Non-sensitive (NS)/Low Risk
Trust determination process Suitability/Fitness
Announcement number 22-11405753P-WIB-0962-09
Control number 643136500
Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.
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