Revenue Services Representative Temporary

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Job Description
POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION
This entry level position is primarily responsible for customer service duties in the Treasury Division of the City of Westminster. A Revenue Services Representative (RSR) is responsible for handling high call volume, walk-in, written and electronic customer inquiries. An RSR is also responsible for cashier functions at City Hall to process walk-in payments for a variety of City services.
This is a 40 hour/week, temporary, benefited position. This position may last for up to one year, with no extension available. Benefits allowed are: Medical/Dental and General Leave but this position does not include the pension benefit. Employees in this category are subject to termination by the division manager at any time without cause including cessation of funds.
The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster offers a bonus of up to $1,500 per year depending on the employee's fluency in Spanish, Hmong, Laotian, or American Sign Language (ASL).
ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES
The mission
of every employee at the City of Westminster is to deliver exceptional value and quality of life through SPIRIT. Each employee is measured by the ability to adhere to the City's core values of Service, Pride, Integrity, Responsibility, Innovation, and Teamwork.
This position supports the goals of the Finance Department, which provides quality financial services and expertise necessary to support a financially sustainable City Government.
Every employee is accountable to:
Demonstrate a high level of customer service and foster an environment where customer service is a priority
Communicate with customers to ensure that where possible they are satisfied and that their needs are being addressed; solicit and evaluate customer feedback
Act as an ambassador by understanding and fostering the organization's mission and vision
Exhibit pride in self, the department, the City and the community; conduct self in a professional manner
Demonstrate integrity and builds trust through credibility, reliability, commitment, loyalty and ethical behavior
Address difficult or contentious issues in a constructive manner
Support/promote change; demonstrate flexibility and takes calculated risks when appropriate
Participate in personal growth opportunities and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
Work to continuously improve the efficiency and effectiveness of the service or product being delivered
Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
Value diversity; demonstrate an awareness of differences; demonstrate sensitivity and adapt behaviors and communication to accommodate these differences
GENERAL COMPETENCIES
Citywide
- Every employee in this position is accountable to:
Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
Recognize personal strengths and weaknesses and target areas for personal self-development
Demonstrate initiative in performing job tasks
Exhibit problem-solving skills leading to sound judgment and quality decisions
Achieve goals, handle assigned workload and new assignments effectively; demonstrate an ability to work independently
Communicate effectively with individuals and groups using clear and concise verbal and written communications
Demonstrate accountability for work and take ownership in job performance
Demonstrate concern for accurate and quality work; be proactive to take ownership of errors and mitigate reoccurrences
Job Specific
- Every employee in this position must be able to:
Provide strong customer service skills with the ability to be a professional, courteous and tactful representative of the City even under stressful or sensitive circumstances
Think critically about billing and collection processes and procedures and make recommendations for potential operational efficiencies
Make mature and logical decisions on billing adjustments following City policies, procedures and ordinances
Communicate verbally and in writing the various utility billing functions or services
Establish effective working relationships in a team environment with other City employees, departments, agencies, and citizens
Plan, organize and meet pre-assigned schedules with minimal supervision
Demonstrate basic skills in Microsoft Office Suite software and Web based applications and the ability to learn the software specific procedures relative to the Utility Billing and cashier system
Possess the ability to adopt new technology as software advances occur for the Utility Billing, cashiering, building permits and project tracking systems, and Microsoft Excel, Microsoft Word, email functions and Web Based applications
JOB SPECIFIC FUNCTIONS
Essential Job Functions, Duties, Responsibilities and Tasks
1. Engages with utility customers concerning their accounts, including payment and consumption information, delinquent payments, leaks, method of payment, service disconnect, etc.
2. Provides cashiering function duties, including:
Receiving and processing cash, checks, or credit cards from the walk-in public or City staff for payments for City services, fees, and taxes
Maintaining a daily cash balance, balance cash-on-hand against receipts, and preparing the daily bank deposit
3. Work with RSR Supervisor or designated staff as needed for training and assistance
4. Maintains regular and punctual attendance
Other Duties and Responsibilities
Incumbent is accountable for all duties of this job and other projects and responsibilities may be added at the City's discretion.
POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS
Education, Experience, Skills, Formal Training, Licenses, and Certifications
Graduation from high school or GED
General office experience such as data entry, filing, and software application
Proficient in word processing and spreadsheet skills
Preferred
Minimum of one (1) year experience in a customer service setting involving extensive public contact, including in-person and telephone customer interactions
Previous cash handling experience as a cashier
Experience with utility billing functions is highly desirable
Advanced skills specifically in Microsoft Word and Excel
Bilingual in English and Spanish
Any equivalent combination of education, training and experience, which would provide the required knowledge and skills, may be considered.
Physical Requirements
Work is sedentary in nature and requires sufficient physical stamina and strength for:
Constant sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing sometimes for extended periods
Frequent squatting, reaching above shoulder and twisting to file documents and lift supplies and material; occasional bending, kneeling, climbing, balancing and reaching below shoulder to store documents, material and supplies
Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment
Frequent lifting, carrying, push/pulling and lifting of up to ten (10) pounds to move material and supplies; occasional pushing/pulling and lifting of up to twenty-five (25) pounds with dollies and carts
WORKING CONDITIONS
This is primarily sedentary office work. Must demonstrate the ability to meet the physical demands of the job including the ability to retrieve information from various locations in the office when needed. Exposure to periods of high activity and high stress under demanding conditions. The position requires a great deal of communication with City employees, the public, and outside agencies.
Required Materials and Equipment
Operates personal computers, utilizes the software on the computer, keyboards, printers, telephones, fax machines, electric postage meter, two-way radios, ten-key calculators, and other standard office equipment.
PRE-EMPLOYMENT REQUIREMENTS
Background checks will include employment references and criminal history and when applicable, credit check, driver's license record, education verification
Drug screen
Must be legally entitled to work in the United States
Closing Date/Time: 3/7/2022 8:30 AM Mountain
Job Address
Westminster
Colorado
United States
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Welcome to employment with the City of **MEMBERS ONLY**SIGN UP NOW***.!
Centrally located between Denver and Boulder, Colorado, on the US Highway 36 high-tech corridor, Westminster is a beautiful city designed for an exceptional quality of life. The community is a nationally recognized community with a reputation for innovation and progressive management in local government. Over 108,000 residents enjoy superb recreation amenities, beautiful neighborhoods, numerous entertainment and shopping opportunities. Westminster is 80% developed and maintains a goal to preserve 15% (3,300 acres) of its land area for natural open space.
The City of **MEMBERS ONLY**SIGN UP NOW***., is a drug free workplace and an Equal Opportunity Employer that values diversity and aims to have its workforce reflect the community. The City of Westminster offers a bonus of up to $1,500 per year depending on the employee's level of fluency in Spanish, Hmong, and/or Laotian.
The mission of the City of Westminster is to deliver exceptional value and quality of life through SPIRIT. Our values are articulated through this acronym, which stands for “Service, Pride, Integrity, Responsibility, Innovation and Teamwork.”  The City of Westminster is a full-service city employing over 1,600 talented individuals in a variety of jobs. Our employees are committed to delivering the highest quality of service to the local community in areas of:
Law Enforcement
Fire, Medical and Emergency Management
Parks, Golf and Recreation
Library Services
Community Development, including City Planning and Engineering
Municipal Utilities
Street Maintenance
Plus internal services including: Human Resources, City Management, City Attorney’s Office, Finance, Building Operations and Maintenance, and Fleet
You are welcome to apply online
for any open City of Westminster position. Click on the appropriate job title for a detailed job announcement. Please note, that unless otherwise indicated, jobs close at 8:30 a.m. on the posted closing date. Applications can take from 20 to 30 minutes to complete, so please allow plenty of time for completion. Applications submitted after the job closing deadline cannot be accepted.
 Current City of Westminster employees may be eligible to apply for internal jobs
when they are available.
Business hours for City Hall, Municipal Court and several administrative offices are from 7 a.m. to 6 p.m., Monday through Thursday - closed on Fridays. However, working schedule will vary depending on the needs of the operation.
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