Business Analyst - Information Technology

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Job Description
GENERAL PURPOSE:
Performs a wide variety of analysis, design, testing, installation, integration, maintenance, operational support, troubleshooting, and training tasks for the City’s computer systems. This is a professional level, technically oriented position that requires the ability to continuously learn new technical skills and client information processes.
The salary range for this position is $34.14- $52.88
per hour with a hiring range of
34.14
43.51
depending on qualifications and experience.
Position will close to applicants on: Wednesday, 3/9/22 at 12:00 P.M. M.S.T.
This is a great opportunity to join an experienced technology team in the support of enterprise and departmental applications in an exceptional municipal government. The team is responsible for a large portfolio of applications that provide services to a broad range of city services. The portfolio includes the standard organizational systems, such as Finance, but also a utility billing system, land management, document management, and systems serving Municipal Court, Fire, and Police.
This Business Analyst position will be responsible for supporting a range of applications, with a focus on those that serve Police, Municipal Court, and Fire. The Business Analyst fulfils a key role in the Information Technology Department's culture of collaboration, coordination, and accountability, providing technology services to an exceptional organization.
ESSENTIAL JOB FUNCTIONS:
Must have a thorough knowledge and understanding of the City’s software applications used in his/her area of responsibility and general knowledge and understanding of all supported applications, so that analysis of customer needs can be identified, analyzed, and communicated with appropriate vendor(s) as needed.
Works directly with Staff from various Departments – analyzing present system capability, quick-response problem resolution, determining need/feasibility of developing new system features; and reviewing the quality of and implementing new system features.
Develops scope of work for new programs, modifications and/or enhancements to existing applications. Manages, test, and implements these additions and changes. These tasks are all based on system requirements and departmental needs and are done with a modest set of established guidelines.
Direct contact with 3rd party application vendors – to coordinate vendor release upgrades, resolution of system failures, definition of specifications for new system features, definition and scheduling training needs.
Ensures maximum system availability to our IT clients by working weekends and/or evenings to install system and/or application changes.
Performs periodic systems performance analysis and reports that information to the Applications Manager.
Learns and uses operating system tools to effectively execute processes. Examples: project management tools, web services, queries or ad-hoc reporting tools, programming languages, client access tools, Microsoft Office tools, device control, database definition, object management, and system performance.
Identifies backup requirements for applications, programs and data, and communicates those needs to appropriate IT personnel.
Defines preliminary networking and computer equipment requirements to support new or enhanced applications.
Assists with computer operations as needed for both our IT Staff and IT Clients.
Position identifies training needs and coordinates and/or performs training.
Involved with preparing time and cost estimates of proposed projects, which can have a substantial financial impact upon the City.
Assists with vendor and/or product selections, which can have a substantial long term impact upon the City budget and process effectiveness.
Occasionally performs delegated duties in the absence of Applications Manager.
Works within defined IT support structure to achieve efficient technology implementation, service, and operations.
OTHER JOB FUNCTIONS:
May be responsible for SQL Server administrative tasks such as performing database backups, verifying backups, restoring databases, optimizing databases, and keeping database server/software current.
JOB QUALIFICATIONS:
Knowledge, skills and abilities:
Knowledge of principles of project management and analysis/design of business applications and processes.
Ability to analyze business processes and recommend technology to reinforce and improve efficiency or improve data integrity.
Knowledge of use, capability, characteristics, limitations of computers and related equipment.
Knowledge of personal computers and related software packages.
Knowledge of database design and implementation techniques.
Skill in problem solving.
Ability to develop and write data reports using proprietary reporting tools, Microsoft SQL Server Reporting Services.
Ability to write database queries using proprietary tools, and SQL.
Ability to apply abstract thinking to programming and analysis.
Ability to reason, communicate, and work effectively with IT Clients and IT Staff.
Ability to provide training for IT Staff and IT Clients.
Ability to read, interpret, and apply complex technical publications.
Ability to manage multiple, concurrent tasks with frequent interruption.
Accurate in the operation of a computer keyboard.
Must have worked with a diversity of people in a coordinating, problem-solving environment.
Core Competencies:
Accountability, Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness
Job specific competencies:
Problem Solving, Project Management, Business Acumen, Communication, Technical Knowledge
Education and/or experience:
Bachelor’s degree in Information Systems or closely related field required, or an Associate’s degree in Information Systems or closely related field with minimum of two years additional and related experience. An equivalent combination of education and/or experience may substitute for education requirement on a year-for-year basis. Minimum of three (3) years analyst experience in addition to education. Experience with Windows (most current operating system) and Microsoft Office environments required.
Licensure and/or certifications:
Must possess a valid driver’s license.
Material and equipment directly used:
Personal computer, keyboard, telephone, copiers, facsimile machine, printers, scanners
Working conditions and physical requirements:
Work is in a standard office setting. Work is sometimes needed on evenings or weekends.
Will be required to use a vehicle to get from one location to another.
This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE!
In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America.
Apply today to join
more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance.
A vibrant community, surrounded by natural beauty, where you belong!
Benefit Eligible Benefits Package Includes:
Two (2) medical plans, Dental, Vision (for self/ spouse/ children)
Employee Health & Wellness Center (self/family)
Paid vacation, holidays, and medical leave
Flexible spending including Dependent Care
Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage
Retirement 401a, 457, Roth (pre-& post tax) and company match
Comprehensive Employee Assistance Program
Voluntary 529 College Invest program
Personal and Professional Development opportunities
Discounted recreation passes
Employee recognition program
Exceptional work-life balance
Market based pay & regular performance reviews
Local Government employment is eligible for Public Loan Forgiveness Program
Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.
The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
A criminal history background check will be obtained pre-employment.
Job Address
500 E. Third Street
Loveland
Colorado
80537
United States
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About City of Loveland
With over 300 days of sunshine, proximity to Rocky Mountain National Park, endless outdoor recreation options and a thriving arts, brewery, foodie and shopping scene Loveland is an award winning City.  In 2020, Loveland was the only Colorado City to win the 2020 Governor’s Award for Downtown Excellence.  Loveland is the top residential recycling City in the state for 4 consecutive years.  Additionally, Loveland has consistently been ranked as one of the top places to live, work and raise a family in the U.S. Featured by USA Today in 2017 as one of the Most Idyllic Picturesque towns in America.  As the rest of the world is figuring out what we have known for quite some time… Loveland, Colorado has EVERYTHING YOU LOVE! ~ Love What You Do, Land With Us!
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