Library Security Assistant - Thunderbird Man Branch

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Job Description
About Our Job
The Denver Public Library (DPL) is a growing urban library system that serves the City & County of Denver. DPL sees more than 4 million visitors every year across its 27 locations, serves Denver's most vulnerable communities through outreach and mobile services, hosts thousands of programs a year and manages a collection of more than 1.4 million physical and digital materials. We believe a strong library is vital for a strong community. DPL is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally-representative spaces and equitable policies & procedures.
This is an exciting opportunity to work and serve the community at the newly renovated Thunderbird Man Branch Library of the Denver Public Library through the development, implementation and support of services, programs, and outreach while supporting our values of Connection, Curiosity, Equity, Stewardship and Welcoming in action.
Become a Library Security Assistant at Denver Public Library's newly renovated Thunderbird Man Branch, located in the art district in historic La Alma/Lincoln Park neighborhood. The branch welcomes all to use our community spaces, collection, and resources. We prioritize customer experience above all else. Join an amazing team of people and help us to create a safe and welcoming environment for all customers and staff.
As our Library Security Assistant, you will be responsible for the safety and security of everyone on library property, including staff and customers. You will create a welcoming environment for the whole community in alignment with our library use policy. Daily duties include checking the entire building and secure points of entry, exits, and interior area at opening and closing. You will address behaviors that violate our library use policy while using a trauma informed approach and de-escalation techniques to ensure everyone's safety. This position requires communication with the safety and security team at the Central Library, and includes writing incident and accident reports, completing safety-focused training, and fulfilling the expectations of our Safety Ambassador. You will also work on our circulation team, creating positive experiences for library customers by checking out and returning books, registering customers for library cards, placing holds/ordering books and other library materials from other agencies, responding to customer questions and issues about circulation matters, and assisting with technology.
About You
Knowledge of safety hazards and how to manage them.
Skill in securing buildings with several points of entry.
Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software.
Ability to thrive working in an environment with constant public contact
Ability to creatively solve problems, negotiate and handle stressful situations in a positive manner.
Knowledge of presenting and providing library services to customers with varying levels of experience and knowledge.
Demonstrate a commitment to developing and maintaining a welcoming environment for young people, including babies, toddlers, preschoolers, grade schoolers, and teens.
Ability to demonstrate excellent interpersonal skills, positive attitude, cultural sensitivity and sense of humor in working with customers of all ages and backgrounds, coworkers and community.
Ability to create and maintain positive relationships with customers, staff and the community.
Ability to creatively problem-solve, deescalate, negotiate, and handle stressful situations in a positive manner.
A second language fluency is a definite plus
One year of experience working with security and safety issues.
Ability to pass a physical examination and a background check after the offer to hire has been made.
Experience with Trauma Informed Care or Mental Health First Aid preferred.
Ability to successfully complete First Aid/CPR/AED training.
We know your time is valuable. Applicants who meet the following minimum requirements will be considered: A high school diploma or equivalency.
A current Colorado driver's license with a good driving record.
Other Things You Should Know
The schedule will be determined by the needs of the department and will include evening and weekend hours.
We anticipate this posting will remain open until filled. Please submit an application at your earliest convenience in order to be considered.
About Everything Else
Job Profile
LC1485 Administrative Support Assistant II
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Position Type
Unlimited
Position Salary Range
$16.22 - $24.33
Starting Pay
$16.22 to $18.25 per hour
Agency
Denver Public Library
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Job Address
Denver
Colorado
United States
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The secret is out: Denver is the nation's top place to live, work, and play. Being the best place to live isn't easy; maintaining such a reputation means we need the best people working for the residents of Denver. People who want to make a difference; people who want to give back; people who want to be at the heart of this city and have a hand in creating our future.
When you join us, you will employ your unique skills to do important and meaningful work critical to the success of both your organization and the city as a whole.
Be a part of the city that you love. #WhereDenverWorks
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